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Returns

Shipping

Sydney Soy CandlesTM purchases are generally manufactured on-demand and dispatched through the Australia Post network. We offer a flat rate shipping fee per order regardless of the actual postage costs so the more you buy the more you save!

Additionally, we can ship to virtually any address in the world. 

When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. 

Returns

Sydney Soy CandlesTM are both the manufacturer and retailer of our products and therefore take full responsibility for the quality of our candles. 

Sydney Soy CandlesTM maintain the highest level of business integrity and openness so we guarantee you will be 100% satisfied or we will refund 100% of your product purchase price.

The only conditions are that goods must be returned within 60 days in merchantable quality and return postage is the responsibility of the purchaser.

To return an item, login to My Account and follow the instructions to return an item. We'll notify you via e-mail once we've received and processed the returned item.

This guarantee exceeds statutory requirements and includes circumstances such as change of mind. It even extends to sale items!

In the unlikely event your purchase is received damaged on delivery we will replace it. Simply login to My Account and follow the instructions to return an item. We'll notify you via email of the progress of your replacement item.

Sydney Soy CandlesTM reserves the right to request damaged items be returned to us for replacement at our discretion. In such cases Sydney Soy CandlesTM will of course reimburse the cost of the return postage.



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